Please note, there may be shipping delays to some areas due to the current increased pressure on the postal system.
All orders will be packed and dispatched within 24 hours of placement. Orders placed on a weekend or public holiday will be dispatched next business day. Orders placed during busy periods such as during a big promotion, may be dispatched a day later than usual. This would be due to larger than usual number of orders.
Australia & New Zealand:
We love free stuff just as much as the next guy, so we’ve got the shipping covered.
Shipping times may vary depending on the time of year and any delays within the postal service.
Standard shipping within is Australia is:
Metro: 3-5 business days.
Regional Australia and New Zealand: 5-8 business days.
Express domestic shipping is a $9.50AUD flat rate.
Metro: 1-2 business days.
Regional: 2-3 business days.
Rest of the World:
Shipping is $60AUD for the rest of the world.
For international orders, delivery times will vary depending on location and local customs. Please see below for estimated delivery times after your order has been dispatched.
Asia Pacific: 6 – 14 business days
Western Europe: 7 – 16 business days
North America & Middle East: 7 – 16 business days
Rest of World: 7 – 16 business days
You will be notified when your order has been dispatched and you will receive a link to track your order.
Please note: There may be further delays due to COVID-19, however we will do our best to keep you updated on the status of your delivery. There may also be further delays if your package is being held in customs. Cost of product and shipping does not include local duties or taxes that may be applicable in your country; customers are liable for any extra charges. Please refer to your local customs website for information about duties and taxes.
For shipping inquiries please email firstname.lastname@example.org
We love free stuff just as much as the next guy, thats why we offer FREE SHIPPING WORLDWIDE.
Orders are processed within 2-4 business days. Some exceptions may apply during busy periods such as holidays and promotions. You will be notified via email once your order has been dispatched along with tracking details.
Orders are expected to arrive within 7-21 business days, depending on your location. For large or bulky items, please expect a 6 - 8 week lead time after order confirmation.
We do everything we can to get your order to you within the estimated timeframe, however in some instances furniture items are made to order or slower freight services are utilised for large items, leading to longer shipping times. To account for this we ask customers to please allow up to 12 weeks for large items.
US homewares orders are expected to arrive sooner as we ship all our homewares from one of our global partners.
TENCEL™ bedding orders are dispatched from within Australia and will arrive to our Australia and New Zealand customers sooner than the rest of the world.
If you are unsure about the estimated shipping time for an item, please contact us via the chat box at the bottom of the screen.
Multiple item orders may ship separately, if you notice this with your order, do not fret, this is normal and all your pieces are coming. Our inventory is held in more than one location, this means that in some instances items will have to be sent from separate warehouses.
For multi-parcel orders, each parcel will have a tracking number.
Not satisfied? We offer 30 day returns! Simply shoot us an email to email@example.com to request a return. Please see our Returns Policy for more info.